Custom & Import fees
All international orders are shipped DDU (Delivery Duty Unpaid). We are in no way responsible for any delays in shipping, included local delivery error or international customs issues. The receiver will be responsible for all taxes and customs duties.
Overseas deliveries are subject to local import duties and taxes, which are in all cases payable by the customer upon receipt, and may be affected by customs and excise delays.
All Evie & Grey orders are shipped from Sydney, Australia.
Unclaimed Packages
If an order is declined, not picked up or not acknowledged within the designated time period and this results in the order being sent back to our warehouse, Evie & Grey will refund the order and deduct the fee for shipping and handling fees.
If an order is returned to us due to failure to pay the required customs/ taxes for the order, Evie & Grey will charge the amount the customs that the country in question charges us, the amount for this can vary.
If you have any questions about this or would like for us to send a receipt to you stating the customs charges, please contact our Customer Service Team.
If you have any questions or issues about the customs charges, please contact your local customs office to resolve the situation.
Goods Damaged in Transit
Evie & Grey ensures all packages sent out are quality-checked and damage free when leaving our warehouse. Any damage occurred in transit that is visible before the package has been opened should be reported to our Customer Service Team immediately.